Welcome to Scan Likely Support
We’re here to help you get the most out of your QR code safety scanning experience. Find answers to common questions below or contact us directly for personalized assistance.
Frequently Asked Questions
Getting Started
Q: How do I scan a QR code? A: Simply open Scan Likely and point your camera at any QR code. The app will automatically detect and scan the code, then provide you with safety analysis and recommendations.
Q: Do I need to create an account? A: No account required! Scan Likely works immediately after installation. Your scan history is stored locally on your device for privacy.
Q: Is Scan Likely free to use? A: Yes! Scan Likely is free to download and use. The app is supported by advertisements to keep it free for everyone.
Safety Features
Q: How does the safety analysis work? A: Scan Likely uses Google Safe Browsing technology to analyze URLs in real-time. We check each website against databases of known malicious sites, phishing attempts, and malware distributors.
Q: What do the safety ratings mean? A:
- Safe: The website has passed all security checks and appears safe to visit
- Caution: Some potential risks detected – review the details before proceeding
- Unsafe: Known threats detected – we recommend avoiding this website
Q: Can I trust the safety recommendations? A: Our safety analysis uses the same technology that protects millions of users through Google Safe Browsing. However, always use your best judgment and be cautious with personal information online.
Using the App
Q: Why am I getting website recommendations? A: When you scan a QR code, Scan Likely provides similar website suggestions to help you discover related content and alternatives. This feature helps you explore safely while finding what you’re looking for.
Q: How do I view my scan history? A: Your recent scans are stored locally on your device. You can access your scan history through the app’s main menu. This data never leaves your device.
Q: Can I delete my scan history? A: Yes! You can clear individual scans or your entire scan history at any time through the app settings. All data is stored locally on your device, so you have complete control.
Privacy & Security
Q: What information does Scan Likely collect? A: We prioritize your privacy. Scan Likely only collects:
- QR code URLs for safety analysis (not stored permanently)
- Basic app usage data for improvement
- Advertising data through Google AdMob We do not collect personal information, and your scan history stays on your device.
Q: Is my data shared with third parties? A: We only share data necessary for core functionality:
- URLs are sent to Google Safe Browsing for safety analysis
- Anonymous usage data may be shared with advertising partners
- We never sell your personal information
Q: How can I opt out of advertising? A: You can control personalized advertising through your device settings:
- iOS: Settings > Privacy & Security > Apple Advertising
- Android: Settings > Google > Ads You can also visit Google Ad Settings to manage your preferences.
Technical Issues
Q: The camera isn’t working or won’t scan codes A: Try these steps:
- Ensure Scan Likely has camera permissions in your device settings
- Clean your camera lens
- Make sure there’s adequate lighting
- Hold your device steady and ensure the QR code is clearly visible
- Restart the app if needed
Q: I’m getting “network error” messages A: This usually means:
- Check your internet connection
- The website might be temporarily unavailable
- Try scanning again in a few moments
- Ensure you’re not using a VPN that might block safety checking services
Q: The app is running slowly A: To improve performance:
- Close other apps running in the background
- Restart the Scan Likely app
- Clear your scan history if it’s very long
- Update to the latest version of the app
Q: Safety analysis isn’t working A: If safety checking fails:
- Verify you have an internet connection
- The URL might be too new for analysis
- Try again in a few moments
- Contact support if the issue persists
Account & Data
Q: How do I delete all my data? A: Since Scan Likely stores data locally on your device:
- Clear your scan history in app settings
- Uninstall the app to remove all data
- Contact us at privacy@scanlikely.com for any additional data removal requests
Q: Can I use Scan Likely offline? A: QR code scanning works offline, but safety analysis and website recommendations require an internet connection to access our security databases.
Contact Support
Email Support
privacy@scanlikely.com
For privacy-related questions, data requests, or account issues.
support@scanlikely.com
For technical support, bug reports, or general app questions.
Response Time
We typically respond to support requests within 24-48 hours during business days.
When Contacting Support, Please Include:
- Your device type (iPhone/Android) and OS version
- Scan Likely app version
- Description of the issue
- Steps you’ve already tried
- Screenshots if helpful
Privacy Rights
Your Rights
Depending on your location, you may have rights regarding your personal information:
- Access: Request information about data we have
- Correction: Update incorrect information
- Deletion: Request removal of your data
- Portability: Receive a copy of your data
California Residents (CCPA)
California residents have additional privacy rights. Contact privacy@scanlikely.com to exercise these rights.
European Residents (GDPR)
EU residents have rights under GDPR. Contact privacy@scanlikely.com for data requests or complaints.
Report Issues
Security Concerns
If you discover a website that should be flagged as unsafe but isn’t, please report it to support@scanlikely.com with:
- The URL in question
- Description of the security concern
- Screenshots if applicable
Bug Reports
Help us improve Scan Likely by reporting bugs:
- Describe what happened
- What you expected to happen
- Steps to reproduce the issue
- Device and app version information
Feature Requests
We love hearing from users! Send feature suggestions to support@scanlikely.com.
Additional Resources
Safety Tips
- Always review safety analysis before visiting websites
- Be cautious with personal information on any website
- Don’t download files from untrusted sources
- Report suspicious QR codes to businesses or authorities
Best Practices
- Keep Scan Likely updated for the latest security features
- Review your scan history periodically
- Use caution when scanning QR codes from unknown sources
- Trust your instincts – if something seems suspicious, don’t proceed
App Information
Current Version: 1.0.0 Supported Devices: iOS 13.0+ / Android 8.0+ Languages: English Developer: Scan Likely, Inc.
Last Updated: May 22, 2025